Page 114 - CARBEST 2024 EN

WARRANTY CONDITIONS

We provide a manufacturer’s warranty for all products offered under the following Reimo brands:
“CARBEST” / “REIMO TENT” / “MC CAMPING” / “CAMP4” / “HOLIDAY TRAVEL”

WARRANTY CONDITIONS:

Reimo Reisemobil-Center GmbH, Boschring 10, D-63329 Egelsbach In order to make a warranty claim, you must allow us to examine the case in
(hereinafter referred to as “Reimo” or “we”), provides a three-year warranty on question (e.g. by sending us the goods).
the products sold under its own “CARBEST”, “REIMO TENT”, “CAMP4”, Please use secure packaging to ensure that the goods are not damaged during
“MC CAMPING” and “HOLIDAY TRAVEL” brands in addition to the statutory transport.
rights related to defects.
In order to make a warranty claim, you must enclose a copy of the invoice with
By way of derogation from the above, Reimo provides a seven-year warranty on the shipment of the goods. This will enable us to check whether the warranty
LiFePO4 lithium batteries sold under its own “CARBEST“ brand and a five-year conditions are met. If you do not enclose a copy of the invoice, we may refuse
warranty on those sold under its own “MC CAMPING” brand. to provide services under the warranty.
In addition, Reimo provides a 25-year warranty on rigid solar panels with
aluminium frames sold under the “CARBEST” brand and a 20-year warranty If your warranty claim is legitimate, you will not incur any shipping costs
on those sold under the “MC CAMPING” brand. (i.e. we will reimburse you for any shipping costs incurred to send us the goods.
Includes shipping within the Federal Republic of Germany only).
The warranty period will start to run on the relevant invoice date. The geo-
graphical scope of our warranty extends to the territory of the Federal Republic Please note:
of Germany. This manufacturer’s warranty provided by Reimo will not restrict any statutory
warranty rights that you may be able to assert against Reimo / a dealer in the
If any material defects or manufacturing defects are found in your purchased event of defects;
products during the warranty period, we will provide you with one of the follow- you may exercise the relevant rights free of charge.
ing services at our discretion as part of the warranty:
This manufacturer’s warranty shall have no bearing on any statutory warranty
• We will repair the goods free of charge; or rights that you may hold against Reimo. On the contrary, this manufacturer’s
• We will exchange the goods for an equivalent product free of charge. warranty serves to consolidate your legal position.
Reimo will acquire ownership of any original parts that are replaced within the If any of your purchased items are defective, you may always assert your
scope of the above warranty services. statutory warranty rights against Reimo, regardless of whether the defects are
You will acquire ownership of the new parts or replacement parts. covered by the warranty or whether a claim is asserted under the warranty.
Any repairs or replacements provided under the warranty will not entitle you
to extend or restart the relevant warranty period.
If you wish to make a warranty claim, please contact the dealer from whom
you purchased the product in question or Reimo directly as the warrantor:
Reimo Reisemobil-Center GmbH
Boschring 10
D-63329 Egelsbach
Tel.: +49 6150 8662-310

The warranty will not apply if any defects other than material defects or manu-
facturing defects are found.
Furthermore, warranty claims will be rejected if any damage is caused by:
• normal wear and tear;
• improper and non-intended use of the product;
• improper operation, installation, assembly, commissioning or
operation contrary to the relevant instructions for use and/or
installation, especially if instructions for maintenance and
care or warnings are not observed;
• failure to observe any safety precautions;
• use of force (e.g. beating);
• self-repairs;
• use of any non-original parts or any
parts not approved by the manufacturer;
• environmental factors (e.g. heat, humidity);
• circumstances for which the manufacturer is not responsible
(e.g. natural disasters, accidents); or
• improper transportation.

(Last updated: March 2024 / Rev.1.5_03.2024)
114 www.carbest.de